Answers without the fine-print maze.

The interface shows three balances: Chat Tokens for conversations and story turns, Creation Tokens for creator-form AI and images, and General Tokens that work for either. Internally, free and paid matching tokens remain separate so the spending order stays fair and auditable.

Auto spends free matching tokens first, then paid matching tokens, then General Tokens. On any AI-enabled page, the top bar shows the current cost, quality mode and selected source. You can override Auto when a matching or General balance is available.

Fast uses the lower-cost model for quick everyday actions. Pro uses the stronger model and costs more tokens. Pro access depends on membership. The exact price is shown before the interaction; context quality is not artificially reduced by membership tier.

Images have a fixed displayed Creation Token cost and do not use the Fast/Pro choice. Creation Tokens are used first, with General Tokens available as fallback. The avatar and image dialogs show the price directly on the generate button.

A single action can finish one balance and continue into the next allowed balance. The token activity ledger groups those internal debits into one understandable action while preserving the exact bucket-level record.

The seven-day reward must be claimed manually once per calendar day. A database lock prevents double claims. Missing a day resets the sequence to Day 1; the modal shows the next reset countdown and the exact Chat and Creation reward for every day.

Premium and Creator grant monthly tokens that you allocate between Chat and Creation. Asgine grants General Tokens. Plans also define active persona, character, story and universe capacity, plus Fast/Pro access and priority. Current amounts and prices are always listed on the Membership & Tokens page.

Choose Balanced, Chat-heavy, Creator-heavy or a custom split. The saved split is applied when the next confirmed Premium or Creator grant arrives. Changing it does not retroactively move tokens already granted.

Yes. Chat and Creation top-ups have equal pricing; General Tokens cost more because they can fund either type of action. A top-up is one-time. Tokens are credited only after the payment provider confirms the order.

Yes, and the reverse direction works too. Open Billing history and use Swap while the complete self-purchased top-up is still marked Untouched. The option disappears as soon as any tracked token from that order is spent. General Tokens, gifts and membership grants are not exchangeable.

Enable Send as a gift during checkout and enter the recipient’s exact verified username. Gifts are final and receive no voluntary refund, even while the tokens are unused. If a provider forces a refund or chargeback, available gifted value is removed from the recipient without putting that recipient into debt; any shortfall is recovered from the original purchaser. Mandatory statutory rights remain unaffected.

Enter the code in checkout. The review step shows the discounted final total before leaving AsgineAI. Codes may be product-specific, time-limited, limited per account or capped by total uses. A failed, cancelled or stale checkout releases its reserved use.

The payment banner keeps checking the server-side order and resumes checking when you revisit the page. Open pending orders also show a Complete checkout action in billing history. Never repeat a payment just because the balance did not update instantly.

A normal scheduled cancellation keeps membership active until the provider-supplied period end. A ban instead cancels every connected active subscription immediately. Refund review creates a timestamped request but promises no refund. Delivered AI output is not refundable merely because its quality, accuracy, style or result was disappointing. A provider-confirmed reversal removes the associated grant; unrecovered value becomes a token adjustment and locks Free Tokens until settled.

See the Billing & Token Policy for the implemented purchase, renewal, allocation and reversal behavior. Billing history exposes each local order ID so support can trace a provider issue without needing your password.

New characters and stories begin as private drafts. Character appearance, personality and ability sections are private unless explicitly exposed. Stories let the creator select which additional sections appear publicly. Universe visibility can be Private, Unlisted or Public.

It allows another user to copy the complete authoring object into their own private draft, including fields that were not shown on the public page. The copy does not preserve the original creator’s duplication permission. Enable it only when you intend to share the full template.

Archive hides a creation from discovery and new use while keeping it recoverable. Archived creations do not use an active plan slot. Permanent deletion is available only from the archive and cannot be undone. Existing chat messages are preserved where possible, but may lose the deleted source link.

Restoration re-checks your current plan capacity atomically. Archive another active item or compare plans, then try again. The archived data remains safe while the slot is unavailable.

A Universe supplies persistent lore, rules, factions, locations and unique capability systems to its sessions. Its world state evolves across connected conversations. Archiving a Universe makes it read-only and prevents new sessions until restored.

No. Supported imports land as private drafts so you can review content, visibility and duplication settings before publication. Imported cast is linked only when the source and your access rights allow it.

No. Moderation is checked at sign-in and again on authenticated requests. AsgineAI may ban an account at its discretion, with or without a stated reason where law permits. A ban invalidates every session and immediately cancels active subscriptions bought by or delivered to that account; restoring access does not restore those subscriptions.

No. General accounts are 16+. Content marked 18+ remains adult-only and requires a separate confirmation in Account Center. A paid account that has not confirmed adulthood continues to use the Free Safety Rule and cannot include the 18+ catalog.

Signed-in sessions are bound to an HMAC fingerprint of the network address that created them. If that address changes, AsgineAI ends the session and asks you to sign in again instead of allowing a copied cookie to continue from another address.

Every chat input has client guidance plus server-side character and payload limits, mutation rate limits and oversized-input protection. This prevents accidental giant pastes, abusive traffic and unexpected AI cost while preserving normal roleplay messages.

Technical failures that do not provide the paid action use the token refund path. A request rejected after a completed Safety Rule or provider policy review remains charged and is logged for admin review. Regeneration keeps the original assistant reply recoverable and restores story state when the replacement fails.

Account Center can export your creations, chats, token activity and local billing records as JSON. Account deletion removes owned data transactionally and cleans unreferenced uploads. Password hashes and payment-provider secrets are never included in exports.

Copy the local order ID from Membership & Tokens, describe the expected product and current provider status, and never include your password or full payment credentials. The order ID lets support trace the local lifecycle and webhook state.

Use Manage billing on Membership & Tokens or Account Center. The provider portal is the authoritative place for cancellation and plan changes. If it is temporarily unavailable, your current membership remains unchanged.